Front Desk Manager

Job Description

Responsibilities:

• Responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling.
• Should possess strong communication skills and demonstrate leadership abilities.
• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory

-Coach and counsel employees to reflect Service Standards and Procedures

Requirements:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel