Operations Manager / Human Resources Manager

Job Description

Key Responsibilities

Operational Management

• Oversee and manage the daily operations of the company to ensure services are

delivered efficiently and effectively.

• Develop and implement operational strategies to optimise efficiency and improve client

satisfaction.

• Ensure staff adhere to work schedules, safety protocols, and established quality

standards.

• Lead and manage cross-functional teams to ensure seamless coordination and

collaboration across departments.

• Monitor inventory levels and coordinate with the Administrative and Operations Officers

to ensure timely replenishment of supplies.

• Monitor and analyse Key Performance Indicators (KPIs) to track operational progress

and identify areas for improvement.

• Foster a culture of continuous improvement and innovation within the organisation.

• Ensure company operations comply with relevant regulations, safety standards, and

internal policies.

• Oversee and monitor company services and operations across various client locations.

• Monitor, execute, and follow up on tasks currently being undertaken by the Operations

Director.

Quality Management System Responsibilities

In accordance with ISO 9001:2015 Clause 5.3, the Operations Manager has the responsibility

and authority for:

• Ensuring that the company’s Quality Management System conforms to the

requirements of the ISO 9001:2015 standard.• Ensuring operational processes are functioning effectively and delivering their intended

outputs.

• Reporting on the performance of the Quality Management System and identifying

opportunities for improvement, particularly to top management.

Human Resources Management

• Manage the full recruitment cycle, including job postings, interviews, onboarding, and

employee orientation.

• Develop and implement HR policies and procedures in line with labour laws and

company objectives.

• Ensure employee records, contracts, and HR documentation are properly maintained by

the HR Administrator.

• Manage employee relations, including conflict resolution and disciplinary procedures.

• Coordinate staff training and development programmes to enhance employee

performance and professional growth.

• Ensure timely and accurate payroll processing in collaboration with the Finance

department.

• Monitor employee attendance, leave management, and overall staff performance.

• Prepare HR reports and analytics for review by senior management.

• Ensure compliance with all statutory labour regulations and employment standards.

Work Location

All services and responsibilities outlined in this agreement will primarily be carried out at the

TPMS office location, with oversight of operations at client sites when required.

Additional Notes

• Some tasks and responsibilities may require more frequent attention than others

depending on operational needs.

• The role requires flexibility, proactive management, and the ability to coordinate

multiple functions within the organisation.