Logistics Customer Service

Job Description

Our client is looking for a Logistics Customer Service:

Responsibilities:

– Respond to customer inquiries (via telephone, email, social media and other mediums according to assigned team requirements)

– Provide exceptional service to customers during each interaction

– Address customer concerns and inquiries

– Provide services to customers as required by company standard operating procedures

– Properly document each customer interaction according to company standard operating procedures.

Requirements:

– Minimum 3 CXC passes or equivalent qualification is preferred, Or a combination of experience 

– Customer Service experience in a call center or similar business environment is preferred but not a must.

– Must be able to type a minimum of 25wpm or more

– Must be able to work ANY Full-Time Shift including weekends and holidays

– Must be able to submit to a Criminal Background Check and Drug Screen

– Must have a bank account with an established Commercial Bank