Customer Support Agent

Job Description

Our client is looking for a Customer Support Agent:

Responsibilities:

– Ability to effectively communicate his/her thoughts in a well-organized understandable manner.

– Demonstrates clear and polite written and oral communication.Technical Skills

– Ability to set expectations and deliver information in a positive and articulate way.

– Solves routine problems effectively, gathering the information necessary from the customer.

– Ability to adapt to changes. (Working on different teams, line of businesses, sites/locations,

– Provide appropriate follow up which may include outbound calls.

Requirements:

– Minimum 3 CXC passes or equivalent qualification preferred or a combination of experience

– Related skills and the ability to pass internal assessments