Customer Service Professional

Job Description

Our client is looking for a Customer Service Professional:

Responsibilities:

-Use available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel by which the customer may choose to engage the client.

– Navigate several computer systems simultaneously and multitasks efficiently in order to accurately input data while gathering necessary information to address customer inquiries.

– Determine and assists with all customer needs (e.g., purchase needs, status inquiries, service needs, feedback on store experience, or general inquiries)

– Provide adequate information and explanation to customers regarding products, offerings, s

Requirements:

– A  minimum of three (3) CXC passes or equivalent, High School Diploma/GED, or a combination of experience and related skills.

– Minimum 1-year Customer service or sales experience

– Proficiency using basic computer tools and navigating between applications

– Intermediate/advanced knowledge of customer service, reading and writing

– Ability to pass ibex internal assessments