Inbound Customer Service Agent

Job Description

Our client is looking for an Inbound Customer Service Agent:

Responsibilities:

– Use a customer-focused, consultative sales process to educate customers on what products/services will best fit their needs

– Respond to inbound phone calls and sales inquiries in a timely, efficient and professional manner

– Maintain expert-level knowledge on the features and business applications of the company’s product line

– Performs other related duties as required

Requirements:

– Minimum high school certificate and/or a HEART Certification or equivalent.

– Minimum of 2 to 3 CXC subjects including English.

– Prior experience in the Call Center Industry would be an asset.

– Requires an excellent telephone and personal demeanor.

– Must have excellent organizational, written, and oral communication skills.