Field Services Associate

Job Description

Key Responsibilities

• Deliver onsite and remote IT support to law firm clients across Barbados and the wider Caribbean.
• Diagnose and resolve hardware, software, networking, and infrastructure issues.
• Implement, configure, and support Microsoft 365, Azure, and Windows Server environments.
• Deploy, maintain, and troubleshoot firewalls, VPNs, and endpoint security solutions.
• Collaborate with internal teams on escalated issues and project deployments.
• Maintain accurate documentation of client environments, tickets, and resolutions.
• Train and assist end users on IT systems, applications, and best practices.
• Participate in occasional after-hours/on-call rotations for critical issues.

Qualifications

• 3–5 years of hands-on IT support or field engineering experience.
• Strong understanding of Windows Server, Active Directory, Microsoft 365, and networking fundamentals.
• Familiarity with virtualization platforms (VMware, Hyper-V).
• Knowledge of backup and disaster recovery systems.
• Excellent troubleshooting, documentation, and communication skills.
• Valid driver’s license and ability to travel frequently within Canada.
• Certifications such as CompTIA A+/Network+, Microsoft (MCSA/Modern Desktop), or Cisco (CCNA) are an asset.
• Exposure to cybersecurity tools and practices is a benefit.