Electronics Technical Expert

Job Description

Our client is looking for a Electronics Technical Expert:

Responsibilities:

– Assess customer’s needs and guide the customer accordingly

– Resolve product or service problems by clarifying the customer’s complaint; determining thecause of the problem by troubleshooting; selecting and explaining the best solution to solve the
problem; expediting correction or adjustment; following up to ensure resolution

– Follow communication guidelines and policies

– Demonstrates knowledge and use of departmental resources, policies and procedures

Requirements:

– Proficient use of English language, articulate and professional demeanor

– Excellent Customer Service Skills

– Ability to demonstrate excellent service and rapid issue resolution

– Knowledge of general and household appliance items is a plus