Nicholas Seunarine

Assisted with leading a migration project consisting of moving from a legacy to an upcoming STB platform. Troubleshooting channels experiencing any form of issue and resolving or escalating as required. Setup and configuration of channels as requested or required by the market, from transcoding directly to consumer visibility. Worked with a foreign app development and consulting team to perform test matrixes on the latest app releases and builds. Worked with the STB device provider to perform firmware upgrades and testing. Performed weekly on-call routines designated for TV Core Engineers. Responded and resolved customer TV-related issues through various points of escalation and in-depth STB background checks through various platforms. Worked on personal projects within the TV Core team to further drive a more efficient workflow through our systems. On-site troubleshooting and setup of equipment located within the headend.

Performed the setup, maintenance and migration of various video-related equipment as well as the cabling associated with them, such as: -Receiver configuration  -Encoder and ABR/Linear Transcoder Feed Setup  -Video-related cabling, for example, ASI and coaxial connections  -OTT, IPTV and HFC stream distribution Gained expertise with sourcing and troubleshooting feeds through the following methods:  -Probing frequencies through the aligned satellite being targeted  -Spectrum Analysis on a Required Dish  -Receiver testing and setup with the required feed configuration to confirm signal lock Liaise directly with local studios in various scenarios, such as: -Transmission troubleshooting of supplied feed -Setting up new video-related equipment -Creating work plans for maintenance or upgrading purposes Performed testing and upgrades of STBs currently in production and to be implemented through the following methods: -Verifying connections to client-based portals is established with package synchronization across all platforms -Ensuring firmware upgrades from the vendor are operating to standard and are being accepted without issue Experience in the setup of both physical and VM-related servers, primarily with Linuxbased operating systems, through platforms such as Proxmox Virtual Environment. Provided first-hand support and contact to NOC Support Engineers in escalations for both residential and corporate customers.

Utilized internal ticket tracking systems to resolve issues escalated to the NOC from internal and external requests. Performed various cable make-up and management task for different types of equipment within the data center. Monitored all production networks, servers, applications, and responded to alerts according to standard processes. Performed and completed projects assigned by higher-ups based on various criteria, some of which were defined by myself:  -Program designed in Python to login to a CMTS of choice through Putty, run desired commands, and export data -Launch and maintain a status page for all incidents Tracked and managed incident tickets to completion to ensure proper operational metrics are captured and maintained. Collaborated with various technology teams for issue resolution. Worked with corporate customers on ongoing issues and ticketed issues they’re currently facing. Performed troubleshooting for issues escalated by internal customer service representatives. Created and maintained knowledge base articles, policies, and procedures

Responsible for troubleshooting network problems at the end-user level. Configured modems and routers for use in the network. Acquired experience with technologies such as DOCSIS 3.0 and GPON network infrastructure. Troubleshoot modem (wired and wireless), router, e-mail, network security, wi-fi interference, and similar home user problems. Worked with various departments in the company to increase internet and networking understanding. Excelled as a problem solver and was key to solving customer issues. Accompanied marketing and field staff to customer sites daily to install new customer internet services.