Keffi Jackson
About Candidate
Multifaceted administrative specialist with over a decade of experience in optimizing operations, driving customer retention, and boosting revenue by 25% across multiple industries. Established reputation in streamlining workflows, reducing operational costs by up to 35%, and implementing CRM strategies that enhance client satisfaction. Proficient at managing large-scale client interactions, delivering exceptional customer service, and fostering long-term relationships to ensure business growth.
Location
Education
Ongoing
Work & Experience
• Led office operations, managing high-volume phone inquiries and optimizing executive scheduling for improved efficiency. • Reduced call handling time by 50% and minimized scheduling conflicts by 30% through strategic calendar management. • Designed an effective CRM maintenance plan, enhancing data integrity by 20%. • Oversaw financial tasks, including invoice generation and payment tracking, ensuring 100% compliance with regulations. • Managed website updates, ensuring brand consistency and timely content delivery.
• Increased annual revenue by 25% through client acquisition and retention strategies, negotiating long-term contracts with high-value clients. • Reduced client retention tickets by 15% and resolved 80% of escalated customer issues, leading to a 10% increase in customer loyalty. • Enhanced efficiency of the termination tracking system, improving decision-making with real-time reporting updates.
• Supported key account management and secured contracts worth $850K by preparing comprehensive tender documents and account reports. • Contributed to a 20% boost in customer retention and satisfaction by streamlining workflows and improving resolution times by 35%, resulting in $200K in cost savings. • Managed the Key Account Manager’s calendar, enhancing meeting productivity by 20%.
• Optimized data collection and reporting processes for Credit Control officers, contributing to a 15% improvement in KPI performance. • Conducted daily reviews of financial records, improving reporting accuracy by 90% and reducing billing discrepancies by 25%. • Executed thorough contract evaluations, leading to a 20% increase in negotiated savings and enhanced budget forecasting.