davidmulwamusembi
About Candidate
Location
Education
I have a degree in Hotel and Hospitality Management, which has given me a strong foundation in customer service, beverage knowledge, and food and beverage operations. My experience as a mixologist in a club, along with my background as a bartender and waiter in a 4-star hotel, has helped me develop excellent drink preparation skills, menu knowledge, and the ability to work efficiently in fast-paced environments. I have strong customer interaction skills and always strive to create a great guest experience. I’m adaptable, a team player, and comfortable handling high-pressure service situations, making me well-suited for a bar server role on a cruise ship.
Work & Experience
As a head bartender, I oversee bar operations, ensuring high-quality service and maintaining a well-organized and fully stocked bar. I manage inventory, place orders for supplies, and ensure compliance with safety and hygiene standards. Training and supervising junior bartenders and bar staff are key parts of my role, helping to maintain consistency in drink preparation and customer service. I handle cash and card transactions, resolve customer complaints professionally, and work closely with management to develop drink menus and promotions. My leadership skills, ability to multitask, and attention to detail ensure that the bar operates smoothly and efficiently, even during high-volume service.
As a waiter, I provided excellent customer service by taking orders, serving food and beverages, and ensuring guests had a pleasant dining experience. I was responsible for setting up tables, explaining menu items, and making recommendations based on customer preferences. I coordinated with the kitchen and bar staff to ensure timely service and handled customer requests or concerns professionally. I also processed payments, maintained cleanliness in the dining area, and followed health and safety regulations. My ability to multitask, attention to detail, and strong communication skills helped create a smooth and enjoyable dining experience for guests.