Sales Supervisor

Job Description

JOB RESPONSIBILITIES
 Provide legendary customer care through courteous, efficient, and attentive service in a timely
manner.
 Effectively share product knowledge and provide direction, as necessary, to meet the needs of
customers.
 Attend to customers by completing sales transactions. This includes assisting with product
selection, taking orders, completing relevant paperwork and point of sale entries, operating a
cash register, and handing over materials upon payment.
 Handle returns from customers within the company’s policy measures.
 Responsible for the safekeeping of cash as per Company procedures
 Answer department phones, e-mails and attend to customers’ needs efficiently.
 Conducting informed purchasing; ensuring that competitive quotes are sourced as much as
possible prior to confirming purchases from suppliers; maintaining thorough records.
 Assist with preparing quotations for customers, inviting quotations from suppliers and
preparing analysis for purchasing, and preparing relevant purchase requisitions and purchase
orders.
 Assist with receiving, sorting and packing merchandise and physically tagging/ pricing them.
Ensure all incoming stock is accounted for and stored in a timely manner to ensure easy access,
safety and loss control.
 Close off point of sale machine, hand over cash and balance cash register to maintain ‘cash
float’ on a daily basis.
 Assist with inventory control by reporting and communicating inventory concerns to
Management such as stock shrinkages, outs and overages; review the physical stock and data
provided by the rest of the sales team to decide upon purchases in a timely manner (weekly) and
ensuring stock does not run out.
 Assist with periodic stock taking and updating stock database.
 Assist with establishing and maintaining positive business and customer relationships.
 Assist with marketing initiatives and new business development.
 Assist the contracting department with dispatch and returns of materials. Ensure the relevant
paperwork is submitted and database entries are carried out in accordance with company
policies.

JOB REQUIREMENTS
 A minimum of three (3) years’ prior work experience in sales, customer service, procurement,
tendering, or a similar capacity.
 Good knowledge of electrical materials and basic electrical and mechanical tools.
 Must have prior experience supervising and training staff.
 Knowledge of Peachtree software package will be preferred.
 Computer literate and proficient in the use of Microsoft Office suite
 Working knowledge of accounting principles and practices.
 Ability to read and write English and have basic Math skills, including measurement,
conversions and determining quantity needed.
 Excellent verbal and written communication skills (via phone, email and in-person)
 Strong writing skills, excellent reporting and presentation skills
 Experience using office equipment, including photocopiers, scanners, etc.