Operations Team Lead

Job Description

Our client is looking for Operations Team Lead

Requirements 

• First Degree in Business or Financial Management or similar field

• Five to seven (5-7) years’ experience in a Senior Managerial position.

• Experience in managing social development projects will be an asset.

• Minor in Psychology will be an asset

• Certification in Project Management will be an asset.

• Sound knowledge of general business practices

• Proficiency in Microsoft Office Suite

• Familiarity with the Civil Society Sector will be useful

Attributes 

 Decisive and Assertive 

 Ability to manage multiple projects

 Analytical 

 Sound judgment 

 Excellent demonstrated leadership skills 

 Outstanding communications skills, written and oral 

 Ability to inspire and motivate a team 

 Work creatively with tight/limited resources 

 Efficient 

 Dynamic 

 Visionary 

 Strategic Thinker

DUTIES AND RESPONSIBILITIES

Duties and responsibilities include, but are not limited to:

Strategic Oversight

 Provide leadership and vision to the organization by working with the Board and team

members to develop long term and annual plans.

 Collaborate with the BOD and senior team members to define project portfolios and align

them with long-term organizational goals.

 Identify opportunities for programme expansion, innovation, and sustainability.

 Lead the development of operational strategies that optimize resource allocation, project

execution, and impact measurement.

Project Management and Planning Administration

 Lead project officers and project teams, ensuring timely delivery of key milestones and

project objectives.

 Develop and implement monitoring and evaluation frameworks to track project performance

and outcomes.

 Prepare and present comprehensive project reports, including progress updates, risk

assessments, and impact evaluations.

 Oversee preparation of Annual Budgets, Monthly Reports summarizing the progress of

programmes and daily operations on short- and long-term plans.

 Research and prepare analysis documents and proposals as needed to assist the organization

in determining and meeting its long- and short-term goals.

 Oversee strategic issues of all departments and play an active role in the operational issues.

 Network with Government Ministries on opportunities that can benefit the NPO financially

or otherwise, through programme development and/or building capacity for development and

growth.

HR and Personnel Management

 Oversee the main day to day HR functions of the Organization from recruitment through to

separation.

 Manage the performance of team members, including executing performance appraisals for

each team member within the three (3) month period and/or as deemed necessary.

 Guide the establishment/ implementation of goals, objectives, policies, and procedures,

conferring with Board Members, Management and staff members as necessary.

 Ensure that departmental manpower levels are maintained within budget and that the

programmes are running efficiently and effectively.

 Direct the Organization’s training of staff with special emphasis on efficiency and

professionalism to all parties and within budget.

Marketing and PR

 Ensure that the objectives of the Marketing Division are well aligned with the strategic

initiatives of the organization.

 Initiate Events ensuring public awareness is created resulting in financial sponsorship.

 Ensure that a strong advertising plan is developed and a public awareness campaign and

programme highlights are executed continuously through various social media and

broadcasting platforms.

Programme Development 

 Further development of all programmes based on the needs of the clientele.

 Research and introduce working programmes whether local or international with proven

results and detailed documentation for implementation.

 Initiate and nurture relationships with nearby communities.

 Develop relationships with other groups, CBOs, Ministries and Government agencies to

further participation, gain funding and encourage partnerships to benefit the NPO’s

communities and clientele.

Financial Management

 Provide recommendations regarding sustainability and income strategies to the Board of

Directors.

 Provide vision regarding overall financial health of the Organization.

 Provide vision and leadership in long term fiscal planning to ensure the continuity and

solvency of the Organization.

 Ensure financial documents are accurate, including payroll and departmental and programme

drawdowns.

 Review financial statements, sales and activity reports, and other performance data to

measure productivity and goal achievement and to determine areas that need cost reduction

and programme improvement.