melissajonesali02

Provides support in multiple areas/departments to the PSL team inclusive of processing of finance related documentation, invoicing, filing and archiving of documents. • enter invoices, receipts, and other financial data into the accounting system • generate customer invoices • process and review supplier invoices • maintain accurate records of accounts receivables • monitor and reconcile petty cash transactions • ensure that petty cash is properly accounted for and all expenditures are documented • ensure all financial documents are filed according to company policies. • help prepare for internal and external audits by gathering required documents and supporting the auditors.

Executed the highest level of support to management overseeing the company operations. Responsible for numerous administrative functions including the management of correspondence, daily scheduling and developing reports. • Repeatedly praised for keeping executive running smoothly, managing varied responsibilities including request from management and thriving within a busy environment requiring the ability to prioritize and manage concurrent projects. • Improved and delivered overarching support in all aspects of administrative and clerical support while successfully recommending efficient changes in procedures. EDUCATION University of the West Indies Global Campus 2023-2025 Guidance & Counselling (Cert) University of the Southern Caribbean 2014 - 2018 BSc Psychology (Cum Laude) School of Higher Education 2012 – 2014 Heriot Watt University BA Management School of Higher Education 2006 - 2011 Association of Business Executives (ABE) Business Management Diploma San Fernando Technical School – National Examinations Council 1996 - 1998 Executive Secretary Technician CETIFICATES AND SHORT COURSES Ministry of Sports and Community Development – Community Mediation 2021 Conflict De-Escalation Emotional Intelligence Effective Communication Positive Mindset Learning and Development Consultants 2019 - 2020 Specific Learning Disabilities: Detection and Intervention Grief Counselling The Institute of Commercial Management 2001 Retail Travel Operations The University of the West Indies, School of Continuing Studies 2002 Certificate in Spanish Level I and II • Precisely and expeditiously handled both simple and more complex customerfacing responsibilities and communication functions to optimize customer service and ensure maximum levels of satisfaction. • Leveraging extensive acumen preparing, proofreading, editing and finalizing incoming and outgoing documents and reports. • Contributed to the growth of performance improvement culture coordinating and maintaining staff records while continuously implementing new changes as necessary.

Provided administrative support for senior management including coordinating calendars, reports, spreadsheets and minutes with high efficiency. • Managed a large volume of clerical duties including preparing reports, letters, and memos while resolving issues and working effectively with management. • Maximizing company’s success providing exceptional assistance to the manager increasing overall office efficiency by over 30%. • Answered an average of 30 calls daily, processing requests and resolving customer issues resulting in a 98% customer satisfaction rate. • Plotted an efficient calendar management system which increased office efficiency by over 10%. • Streamlined process for handling administrative correspondences leading to a 20% efficiency increase

Provided strategic and tactical leadership executing excellent attention to detail in performing high-level functions. Proven talent for quickly acquiring expertise in new systems and procedures. • Spearheaded administrative support while successfully overseeing heavy calendar management, interview preparations and expense reports. • Maintained efficiency within the company by ensuring high standards of excellence was maintained and regulatory compliance was always adhered to with 100% proficiency. • Delivered outstanding support executing various clerical duties including data entry, correspondence, record maintenance and inventory management increasing efficiency by 11%. • Executing remarkable leaderships skills in the duties of leading new clerical staff through the provision of continuous training, coaching and mentoring to ensure they are 100% competent to overachieve on the highest volume targets.